Effective Date: April 14, 2026
Elite Dental Care, located at Thuneri, Kerala, India ("we", "us", "our"), operates this website (the "Site"). This Privacy Policy ("Policy") governs the collection, use, disclosure, and protection of personal data in compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), Information Technology Act, 2000 ("IT Act"), and applicable Kerala and Indian laws.
1. Scope and Consent
This Policy applies to all users ("you", "your") interacting with the Site, including patients, visitors, and inquiries. By using the Site or providing data, you consent to this Policy. We process data as a Data Fiduciary under the DPDP Act.
2. Personal Data Collected
We collect:
Personal Identifiers: Name, phone, email, address
Health Data: Medical/dental history (sensitive personal data under IT Act)
Technical Data: IP address, browser type, device info, usage logs
Cookies/Tracking: Session data, preferences
Data is collected via forms, cookies, or communications.
3. Purpose and Legal Basis
Data is processed for:
Appointment booking and management
Treatment consultation and follow-up
Responding to queries
Service improvement and analytics
Legal and medical compliance
Legal Basis: Consent, contractual necessity, legal obligation (DPDP Act Sections 5–7)
4. Data Security
We implement reasonable security safeguards (IT Act Section 43A; DPDP Rules):
Encryption, firewalls, access controls
Secure servers hosted in India
Breach notification within 72 hours if required
5. Disclosure of Data
We do not sell personal data. Disclosure is limited to:
Clinic staff (need-to-know basis)
Vendors (processors bound by agreement)
Authorities (when legally required)
Cross-border transfers are prohibited without consent.
6. Cookies and Tracking
We use essential and non-essential cookies. You may opt out via browser settings. Third-party tools (e.g., Google Analytics) are used in anonymized form.
7. Data Retention
Data is retained for the duration of services plus 8 years (as per medical record requirements under Indian Medical Council rules) or the legal minimum, after which it is securely deleted.
8. Data Principal Rights (DPDP Act)
You have the right to:
Access, correct, or erase your data ("right to be forgotten")
Nominate a representative
Seek grievance redressal
Withdraw consent
Grievance Officer:
Name: Amitha S Baby
Email: elitedentalcare.in@gmail.com
Phone: +91 9656290919
Response Time: Within 30 days
Contact Address: Elite Dental Care, Thuneri, Kerala, India
9. Children’s Data
We do not process data of individuals under 18 years without verifiable parental consent.
10. Third-Party Links
Our Site may contain links to external websites not governed by this Policy.
11. Governing Law
This Policy is governed by the laws of India. Jurisdiction lies with Kerala courts. Disputes shall be resolved under the Arbitration & Conciliation Act, 1996.
12. Amendments
We may update this Policy from time to time. Continued use of the Site constitutes acceptance of the updated Policy.
13. Contact
Elite Dental Care
Thuneri, Kerala, India
Grievance Officer: Amitha S Baby
Email: elitedentalcare.in@gmail.com
Phone: +91 9656290919
This Policy complies with the DPDP Act, 2023 and supersedes prior versions.